Online Privacy Policy

Personal Information You Provide


When you visit our website or interact with our services, we may collect personal information that you voluntarily provide to us, including:


• Name
• Email Address
• Phone Number

Information Collected Automatically

We may automatically collect certain information when you visit, use, or navigate our website. This may include:

• IP Address
• Browser and Device Information (e.g., browser type, operating system)
• Usage Data (e.g., pages visited, time spent on pages)

We use the information we collect for various purposes, including:

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Marketing and Communications

To send promotional materials, newsletters, and respond to your inquiries.


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Analytics and Improvements

To monitor and analyze usage to improve our website and services.

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Legal Compliance

To comply with legal obligations and enforce our terms and conditions.

We process your personal information based on the following legal grounds:

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Consent


When you provide consent for specific purposes.


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Legitimate Interests


To improve our services and conduct marketing activities.


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Compliance with Legal Obligations

To comply with applicable laws and regulations.

We may share your personal information with:

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Third-Party Service Providers

These third parties are obligated to protect your information and use it only for the services they provide to us:

• CRM Systems for customer relationship management.
• Analytics Providers to analyze website usage and improve our services.

Legal Obligations:

• We may disclose your information if required by law or in response to valid legal requests by public authorities.

We use cookies and similar tracking technologies to enhance your experience and analyze website traffic.

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Types of Cookies Used

• Essential Cookies: Necessary for website functionality.
• Analytics Cookies: Help us understand how visitors interact with our website.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect certain functionalities of our website.

If you are a resident of California or other states with similar laws, you have specific rights regarding your personal information:

Right to Know

You may request information about:

• The categories and specific pieces of personal information we have collected about you.
• The categories of sources from which the personal information is collected.The business or commercial purpose for collecting your personal information.
• The categories of third parties with whom we share personal information.


Right to Delete

You may request that we delete any personal information we have collected from you, subject to certain exceptions.

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Right to Opt-Out

We do not sell personal information. However, you have the right to direct us not to sell your personal information should our practices change in the future.

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Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

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To Exercise Your Rights

Please contact us using the information provided in the Contact Us section below.

We comply with the Health Insurance Portability and Accountability Act (HIPAA) to ensure the confidentiality and security of Protected Health Information (PHI). Our services are designed to handle PHI in a manner compliant with HIPAA regulations.

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Business Associate Agreements (BAAs)

We have BAAs in place with both our healthcare provider partners and third-party service providers to ensure the protection of PHI.

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Use of PHI

We use PHI only as permitted under HIPAA and our agreements with healthcare providers.

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

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Encryption

We use encryption technologies to protect your data during transmission and storage.


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Access Controls

Access to your personal information is restricted to authorized personnel only.

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Regular Audits


We conduct regular security assessments to identify and mitigate potential vulnerabilities.

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However, please note that no method of transmission over the internet or electronic storage is 100% secure.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

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The retention period may vary depending on:

• Legal Obligations
• Dispute Resolution
• Enforcement of Agreements

When personal information is no longer needed, we will securely delete or anonymize it.

Our website does not respond to Do Not Track (DNT) signals. You can manage your cookie preferences through your browser settings.

Our website and services are not intended for individuals under the age of 17. We do not knowingly collect personal information from children under 17.

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Parental Consent


If you are a parent or guardian and believe your child has provided us with personal information, please contact us.


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Data Deletion

Upon verification, we will promptly delete such information from our records.

Our servers are located in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

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Data Protection

We will take appropriate measures to ensure that your personal information is treated securely and in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on this page.

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Notification of Changes

We may notify you of significant changes by posting a notice on our website or by contacting you directly.

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Effective Date

The "Effective Date" at the top of this Privacy Policy indicates when it was last revised.

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We encourage you to review this Privacy Policy periodically.

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

• Email: hello@hellopatient.com
• Phone: 512-677-9944
• Address:
  Patient Engagement Technologies, Inc. (Pets Inc.)

  2025 Guadalupe St, Suite 260

  Austin, TX 78705